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Refund Policy

About Our Returns Policies offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on follow our general return policies, but some products have different policies or requirements associated with them.

At we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. To exercise your cancellation right please contact

Our Returns Policy

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete. Used items must not have any additional signs of use or damage.

The same exclusions apply to our Returns Guarantee as for the right if withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):

  • Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
  • Goods made to your specifications or clearly personalized;
  • Goods which may deteriorate or expire rapidly;
  • A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started.

Note: Please note that, as set out in our Returns Policy, a returned item must be in the same condition in which it was received. This means that new items must be returned in the exact condition in which you received it from Amlico (including all accessories). Refunds for returned items that are not received in this condition, may be reduced. If you’ve received a gift and wish to return it, the gift will be assessed and may be subject to a reduced refund as described above. As with all gift returns, reduced refund amounts will be applied.

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

Statutory RightsAmlico Returns Policy (as set out by product category below)
Return period14 days 30 days 
Refund of costs of sending the item back to us if defective, damaged or incorrect item?YesYes
Refund of costs of sending the item back to us if cancellation?NoNo 
Refund of original delivery costs if defective?YesYes
Refund of original delivery costs if cancelled?Yes, cheapest methodYes, cheapest method

Returns Costs & Methods

Amlico will refund the cost of sending an item back to us if it’s defective, damaged or incorrect. If your return is not the result of an Amlico error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning.

Please note that certain types of items aren’t eligible for cancellation or return under the Amlico returns policy.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at: This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

Customised Products

For items with customisation options, including any product configurations, image personalisation, text inscriptions, or designs (such as engravings, monograms, embroidery, or embossing):

  • You must notify the third-party Seller within 14 days of receipt. 
  • If the item contains personal configuration, inscription, or design on these products, the third-party Seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival. 
  • If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party Seller, you are protected per the Amlico A-to-z Guarantee
  • All product packaging (such as boxes) must be returned with the item

Removal of personal data

When returning a product for any reason, you must do so in the exact conditions you received it from Amlico. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Amlico. Amlico will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become Amlico’s property, and that Amlico is therefore entitled to sell it to third parties at Amlico’s full discretion.